FAQs
BUSINESS HOURS:
Monday-Friday 9 AM to 6 PM MST.
However you are always welcome to message/email outside of these hours and if I am available, I will respond.
PAYMENTS:
All major debit/credit cards are accepted via our website.
PayPal invoicing via Goods & Services is offered via our Facebook and Instagram pages.
All invoices must be paid with 24 hours or are subject to cancellation. Invoices may be paid with all major debit/credit cards, bank account information or PayPal Credit.
TURNAROUND TIME:
We are not Amazon! Current turnaround times are approximately 7-10 business days (not including customs). Business days do not include weekends or holidays. We always strive to get orders out as quickly as possible but we always like to allow time for any unexpected delays as to not effect when you are expecting your order.
SHIPPING:
Shipping is based off of weight and starts at $5, however orders over $70 ship free ALWAYS.
Local pick up is available for those located in Gilbert, AZ.
RETURN POLICY:
Because items are made to order we do not accept returns, refund or exchanges. All color charts and measurements are listed on each item, please review thoroughly.
HOWEVER if an item you order is damaged upon receipt, please contact me within 72 hours with a photo of the damage so that I may replace if necessary.
CUSTOM ORDERS:
Custom orders should be placed via email at desertrootsdesignco@gmail.com or via messenger on Facebook or Instagram. We hope to have our site set up to take custom orders in the near future. $10 deposit is required for design mock up. The remainder is due upon approval of final proof. All orders will be provided an initial proof and up to 2 additional adjusted proofs. Additional proofs are available at $5 per proof if additional changes are made. We always do our best to nail your ideas within the 3 included proofs, however lack of decisiveness costs us valuable time. Custom orders are not included in the 7-10 business day turn around time. Quoted turn around time will be given prior to invoicing for full amount.
If you have any questions, please feel free to reach out to us at
desertrootsdesignco@gmail.com
Monday-Friday 9 AM to 6 PM MST.
However you are always welcome to message/email outside of these hours and if I am available, I will respond.
PAYMENTS:
All major debit/credit cards are accepted via our website.
PayPal invoicing via Goods & Services is offered via our Facebook and Instagram pages.
All invoices must be paid with 24 hours or are subject to cancellation. Invoices may be paid with all major debit/credit cards, bank account information or PayPal Credit.
TURNAROUND TIME:
We are not Amazon! Current turnaround times are approximately 7-10 business days (not including customs). Business days do not include weekends or holidays. We always strive to get orders out as quickly as possible but we always like to allow time for any unexpected delays as to not effect when you are expecting your order.
SHIPPING:
Shipping is based off of weight and starts at $5, however orders over $70 ship free ALWAYS.
Local pick up is available for those located in Gilbert, AZ.
RETURN POLICY:
Because items are made to order we do not accept returns, refund or exchanges. All color charts and measurements are listed on each item, please review thoroughly.
HOWEVER if an item you order is damaged upon receipt, please contact me within 72 hours with a photo of the damage so that I may replace if necessary.
CUSTOM ORDERS:
Custom orders should be placed via email at desertrootsdesignco@gmail.com or via messenger on Facebook or Instagram. We hope to have our site set up to take custom orders in the near future. $10 deposit is required for design mock up. The remainder is due upon approval of final proof. All orders will be provided an initial proof and up to 2 additional adjusted proofs. Additional proofs are available at $5 per proof if additional changes are made. We always do our best to nail your ideas within the 3 included proofs, however lack of decisiveness costs us valuable time. Custom orders are not included in the 7-10 business day turn around time. Quoted turn around time will be given prior to invoicing for full amount.
If you have any questions, please feel free to reach out to us at
desertrootsdesignco@gmail.com